Dispatch and general delivery info.

For customers in Australia

For our Australian customers, we offer both Standard Post and DHL Express shipping methods.

Standard Delivery - Australia Post

Standard deliveries from The Vape Shop to Australia are handled by the Australia Post eParcel service. 

Delivery for orders under $50 are charged a flat rate of only $10 to any address in Australia - with FREE standard delivery on all orders over $50!

Express Delivery - DHL Express

The Vape Shop offers a faster, priority delivery service through our partnership with DHL Express.

DHL Express delivery is charged a flat rate of only $18 on most orders - with FREE DHL Express delivery offered on all orders over $150! (Be sure to choose this option at checkout!)

We highly recommend DHL Express shipping on all orders - it's extremely fast, avoids any customs clearance issues, and has excellent tracking every step of the way.

If you choose not to use the DHL Express shipping option, please bear in mind that our free/standard shipping service is not instant. Australia is a very large country, it takes time for Australia Post to deliver parcels.

Your parcel is travelling thousands of kilometres across an ocean to reach you. In 99.9% of cases, your parcel will actually arrive in Australia less than 24 hours after we ship it. From that point onwards, your parcel is at the mercy of Australian Customs (DHL customs clearance is much faster), and then it's up to your local postal service (i.e, Australia Post) to actually deliver it to your house, and that process takes a lot longer and is completely outside of our control.

95% of our shipments arrive within the timeframes listed on this page, and the remaining 5% take an extra day or two, usually because the shipment is being manually inspected by customs - we have no control over this process so please hold tight - your parcel will be released shortly.

If you need your delivery as fast as physically possible, splurge for DHL. It's pretty good, and still a heavily subsidised courier service.

For customers in New Zealand

For deliveries within New Zealand we have partnered with CourierPost, who offer by far the fastest and most reliable domestic deliveries. All shipment sent with signature on delivery.

Shipping costs for ALL orders within New Zealand are completely FREE (regardless of how much you spend, your location or rural delivery!!)

Too easy!

For customers everywhere across the globe

We use DHL Express for our international deliveries.

Shipping costs are for up to 2kg (4.4lb), and shipping times are estimates to capital cities, please add 1 - 2 days for regional areas.

Europe: ~ 25 EUR

Asia: ~ $27 NZD

North America: ~$23 USD

The Vape Shop is not responsible for customs or duties payments in your country, and we unfortunately cannot under-declare the value of our outgoing shipments, nor edit our invoices.

Estimated delivery times.

Estimated delivery times (in business days - weekends and public holidays not included):

Metro Areas DHL Standard Shipping
Adelaide Overnight - 2 4 - 7
Alice Springs 2 - 4 4 - 8
Ballarat Overnight  - 3 4 - 6
Brisbane Overnight  - 2 4 - 8
Cairns 2 - 4 4 - 8
Canberra Overnight  - 2 4 - 8
Darwin 2 - 4 4 - 8
Melbourne Overnight  - 2 3 - 7
Perth CBD Overnight - 3 4 - 8
Sydney Overnight  - 2 3 - 7
Hobart 2 - 4 4 - 8
All Regional/Rural addresses outside of the metro area. Add 1 - 4 Days Add 1 - 5 Days

Estimated delivery times (in business days - weekends and public holidays not included):

North island: Overnight - 2 days
South island: Overnight - 3 days

Rural delivery addresses: Add 1-3 days.

Europe ETA: 3 - 6 Days
Albania Finland Italy Poland
Andorra France Jersey Portugal
Armenia Georgia Kosovo Reunion
Belarus Germany Latvia Romania
Belgium Gibraltar Liechtenstein San Marino
Bosnia And Herzegovina Greece Lithuania Serbia
Bouvet Island Greenland Luxembourg Slovakia
Bulgaria Guadeloupe Macedonia, Republic Of Slovenia
Croatia Guernsey Malta Spain
Cyprus Holy See (Vatican City State) Moldova, Republic of Sweden
Czech Republic Hungary Monaco Switzerland
Denmark Iceland Montenegro Turkey
Estonia Ireland Netherlands Ukraine
Faroe Islands Isle Of Man Norway United Kingdom
Asia ETA: 2 - 4 Days
Cambodia Hong Kong Malaysia Vietnam
China India New Caledonia Taiwan
Cook Islands Indonesia Pakistan Sri Lanka
Fiji Japan Samoa
North America ETA: 2 - 5 Days
Canada Mexico United States

International Tracking Explained

DHL Express (Australia / Rest of World)



Shipment information received

The Vape Shop has printed your shipping label and your parcel is sitting in a stack awaiting pickup by the DHL courier.

Shipment picked up

Your parcel has been picked up by the DHL driver.

Customs status updated

Customs have processed your parcel. Click the red "further detail" link on the tracking page to see any relevant information about the customs process.

DHL Needs further information from the importer

Typically, this status will be automatically cleared and you don't need to provide any further information. In very rare cases, DHL will contact you via phone or email if they need information, but the status usually just clears automatically and the parcel is delivered. You do not need to contact us or DHL if you see this tracking status.

Shipment has been given a release by Customs

Customs have inspected your parcel and cleared it for delivery.

Shipment on hold

Your parcel is in a holding area with thousands of other parcels waiting to be moved to a different part of DHL's delivery network. This is completely normal, and doesn't affect the speed at which your parcel is delivered. Almost every single DHL parcel will show this status at one point or another, it's nothing to worry about and you do not need to contact us or DHL about it.

Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery

Your parcel has been cleared for delivery, and the only thing that might interrupt it is if customs decide to arbitrarily pull your parcel out of the queue for further inspection. This almost never happens, and if it does you don't need to do anything and you don't need to contact us or DHL about it, customs will clear the parcel shortly afterwards.

Standard Post (Australia)



Processed at outbound depot

NZ Post have received the parcel at their outbound sorting facility in Auckland and are getting ready to load it onto one of the various planes that fly to different parts of Australia.

International departure

Your parcel has been loaded onto an NZ Post plane and is bound for Australia.

In transit with airline

99% of the time, "in transit with airline" means that the parcel has actually arrived in Australia but it's waiting to go through a customs inspection. This process can sometimes take a few days if customs has a backlog of international parcels to inspect. It's not unusual to see this status for several days in a row. We have no way to influence customs or ask them to expedite their inspection.

International arrival

The parcel has been released by customs and is now with Australia Post. At this point, Australia Post will treat the parcel the same as a domestic parcel and it's up to them to deliver it to your house. We have no control whatsoever over this process; we are a New Zealand company, we have no relationship with Australia Post at all and we can't influence the delivery of your parcel in any way. This status may stay the same for several days while Australia Post routes the parcel through their network, it's not unusual at all for Australia Post to never scan the parcel again until it's actually delivered, so don't panic if you don't see any updates after this point. Your parcel is fine, it will be delivered.