Frequently Asked Questions
How long does it take for me to receive my order?
New Zealand Domestic Shipping
Non-rural locations delivery is typically next business day. Rural deliveries 2-3 business days. Saturday delivery is available at a small additional cost. Shipments are trackable with New Zealand Post and requires signature on delivery.
Australia Standard Shipping
Depending on location delivery is typically 3-7 business days. Shipments are trackable and require signature on delivery. Our standard service shipments to Sydney, Melbourne, Brisbane and Adelaide metro typically take 3-6 business days. Canberra, Hobart, Darwin and Perth metro typically take 4-7 business days. Add an additional day or two for regional areas. During busy periods such as late December these transit times are increased due to the large volume freight carriers are processing.
International Expedited Shipping
DHL Express Worldwide delivery is typically 1-3 business days within the standard delivery network. Rural areas outside of DHL's standard delivery network typically take an additional 1-3 business days.
What is vaping?
Vaping is the process where vapour liquids (also known as e-liquid or e-juice) are heated in devices called vapes (also known as electronic cigarettes) to the point where the liquid evaporates. Since there is no tobacco or combustion taking place within a vape there is no ash, tar, bad smell, nor the multitude of different carcinogenic chemicals and toxins which are found in the smoke of traditional tobacco products. In fact, after only a few days of vaping you will notice all the benefits of a normal quitting process e.g. breathing easier, smell and taste returning etc.What is in e-liquid?
There are four main ingredients in e-liquid:
- Pharmaceutical grade propylene glycol (PG)
- Pharmaceutical grade vegetable glycerin (VG)
- Pharmaceutical grade nicotine
- Food grade flavouring
Our domestic and imported e-liquids are manufactured within certified ISO grade laboratories. This means that all of our e-liquids are of premium quality and come pre-mixed in varying strengths of nicotine, and remain sealed from point of manufacture so that you can be sure that your juice is untampered with.Vaping safety and etiquette.
Vaping is generally recognised as a safer alternative to traditional tobacco products with a 2016 working party report from the Royal College of Physicians finding that the hazard to health arising from long-term vapour inhalation from e-cigarettes/vaping devices available today is unlikely to exceed 5% of the harm from smoking tobacco.
While vaping is legal in New Zealand, the requirements of the Smoke-free Environments Act 1990 apply, with the exception of the smoking ban in indoor workplaces which only applies to smoked tobacco and does not apply to vaping or other products that are not smoked. Individual employers and business owners can decide whether they want to include vaping in their smokefree policies.
Please be respectful of others and abide with the requirements of the Act when vaping in public.
All of our devices and e-liquids are strictly R18+.
Ensure that all vaping products are safely out of reach of children and animals.Device and Battery Safety
As with any other electronic product, take care not to expose your vape to water or extremes of temperature. Do not use if damaged. Always charge your device where you can keep an eye on it.
If using an unregulated mechanical mod please ensure that you have a sound understanding of Ohm’s law and battery safety.
Please refer to the infographic below if using external batteries, and always purchase batteries from a reputable supplier.
Do your products carry warranty?
All our products carry limited warranty for manufacturing faults. Under New Zealand consumer law the customer is responsible for the return postage of the product to us.
The Vape Shop accepts product returns and will provide a repair, replacement, or refund where:
- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match the description; and
- You can present a valid receipt or other adequate proof of purchase.
This policy only applies to products with a valid manufacturing defect, and does not cover drops, physical damage, user error and normal wear and tear. If a defective item is returned and shows signs of being dropped and damaged and this may have caused the defect, The Vape Shop reserves the right to refuse a refund or exchange.
All returned items must include all original parts, packaging, and components within reason. If you do not have the original packaging we will not accept this as a return.
Prebuilt Atomisers and Coils: A DOA policy of 36 hours on atomisers and coils applies as these are classed as consumables (designed to be used and thrown away after a certain amount of time). Keep in mind that coils must have adequate liquid in the wicking material prior to firing to ensure the coil doesn't burn out.
Batteries: While batteries are also considered a consumable, in the case of an item being DOA we will happily replace it within two weeks from the purchase date (14 days).